FAQs

 

ORDER SHIPPING TIMESCALES

I am a one man independent business. I try to go to the Post Office at least twice a week. Please allow the following timescales for delivery of your item(s):

UK - Usually received within 1 week

Europe - Usually received within 1-2 weeks

USA & Canada - Usually received within 2-4 weeks. It may take a little longer if your order is held up in customs.

Australia/Asia/Rest of World - Usually received within 2-4 weeks. As above, it may take slightly longer if your order is held up in customs.

Please bear in mind that things can occasionally take a little longer under certain circumstances (like if I'm inundated with a large volume of orders for example). It's rare but on the odd occasion some international mail has taken up to 8 weeks (the xmas period is cruel like this).

TRACKING ON SHIPPING

All UK orders are sent First Class Signed For.

I have two shipping options for orders made outside the UK. Standard Airmail or Tracked & Signed. Please be aware that Standard Airmail is not tracked, so if you would like to track your order make sure you select the appropriate shipping method on check out.

RETURNS POLICY

As a general rule I do not accept returns. My business is a one man operation and all my clothing is printed by hand. Please ensure that you purchase the correct size before checking out your order. Size guides can be found on the clothing product pages.

REFUNDS

I take pride in the items I make and sell. If you have an issue with something you have received then please contact me via email and I will do my best to assist you. I want you to be happy with my products.

Please note that I'm not responsible for general wear and tear of clothing items. 

WRONG ADDRESS POLICY

OK, I need to address this as it's becoming more and more common and is incredibly frustrating...

It is your responsibility to get your address right. If you input your address incorrectly on checkout *I am not responsible if your stuff goes missing*. You might have given me money, but the item(s) you purchased cost me money too. If it's returned to me as undelivered I will contact you via email to check your address details. If you provided me with an incorrect or incomplete address I will ask you to pay the postage again before I resend the item(s).