WHERE ARE YOU BASED?
North Wales, United Kingdom.
DO YOU SHIP WORLDWIDE?
Please allow the following timescales for delivery of your item(s):
UK - Usually received within 1 week
Europe - Usually received within 1-2 weeks
USA & Canada - Usually received within 2-4 weeks. It may take a little longer if your order is held up in customs.
Australia & rest of the World - Usually received within 2-4 weeks. As above, it may take slightly longer if your order is held up in customs.
Please bear in mind that things can occasionally take a little longer under certain circumstances (like if I'm inundated with a large volume of orders for example). It's rare but on the odd occasion some international mail has taken up to 8 weeks (the xmas period is cruel like this).
TRACKING ON SHIPPING
All mail is sent standard and is not tracked.
UK mail is sent via 1st Class and International mail is sent via Airmail.
If you would like to pay for additional tracking services please contact me via email before making your purchase so I can give an accurate postal quote. *Please note that all sales of Original Artwork are sent tracked and insured by default due to the value of these items*
If you order the wrong size shirt, sweater, etc. I will accept returns but you will need to cover both the cost of postage for returning the item(s) and any new postage for sending out a replacement.
Please bear in mind that my clothing is predominantly hand printed in limited quantities by me. So I may not be able to accommodate replacements for different sizes if I no longer have them in stock.
I take pride in the items I make and sell, however, if you have an issue with something you have received then please contact me via email and I will do my best to assist you. I want you to be happy with my products.
Please note that I'm not responsible for general wear and tear of clothing items.
WRONG ADDRESS POLICY
OK, I need to address this as it's becoming more and more common and is incredibly frustrating...
It is your responsibility to get your address right. Sounds simple enough, right? If you input your address incorrectly on checkout *I am not responsible if your stuff goes missing*. You might have given me money, but the item(s) you purchased cost me money too. If it's returned to me as undelivered I will contact you via email to check your address details. If it turns out that you gave me the wrong address I will ask you to pay the postage again before I resend the item(s).
Obviously, this kind of mistake will mean that your purchase will take aaaaaages to arrive since it's going back and forward.
If your order is never returned to me because of this and, for all intents and purposes, is considered missing *I will not send you a replacement*. So do the right thing and get your address right. Please.
Shoot me an email at firstname.lastname@example.org. It may take me a while to get back to you so please be patient.
I hand print all my own stuff so it's always in limited supply.
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You want to pay someone else to have my work on you? Please stop asking and just steal it already. I'm less MEH about it if you make an effort to buy something/support me or send me a nice photo.